Caring for your pillows

You can also take care of your pillows with these tips:

• Always follow the care instructions found on a label sewn into a seam or on the original packaging.
• We recommend washing mattress protection regularly to keep it in pristine condition and hygienically clean.
• Keep light and dark coloured washes separate to avoid dulling. To help keep your whites brilliant white use a 'white' washing powder with optical brightening agents.
• Dry and air your pillows thoroughly before returning it to your bed
• Please note, natural fibre bedding cannot be dry cleaned as chemicals will damage the fillings.
•  Tumble drying on a low setting will help regain the fibre
•  The temperature on the care label is a reference to the highest temperature your linens can withstand, so consider washing at a lower temperature which is kinder on your product and the planet. Running a prewash may be necessary for heavily soiled linens and most modern detergents provide excellent results at low temperatures.
• It is recommended to replace pillows every 2 years due to bacteria that may build up within the pillow.

Delivery:

 We offer free delivery on all of the items in our eBay store, we aim to dispatch orders within 48 hours of receiving payment (Monday-Friday) and weekend orders are dispatched on Monday. If your order contains more than one item, we will attempt to combine your items into one parcel if possible. 

 Our free standard delivery option is with the courier Yodel; if you urgently require your item(s) please select our faster shipping option - "Other 24 hr Courier" 

 At the courier’s discretion, they may leave an item in a safe place or with a neighbour if nobody is present to accept the delivery. In these circumstances the delivery company should put a delivery note card through your letter box to explain where they have left your item. If you have specific details of a suitable safe place or an approved neighbour please contact our customer service team via eBay messages as soon as possible so that we can inform the delivery company of your requirements. 

 In the event of any issues with your order, where possible we will attempt to contact you at the earliest opportunity to inform you and to arrange a suitable solution. If you have any concerns or problems please contact our friendly customer services team who will be happy to help you by using the eBay messaging system. Our office hours are 8:30am-4:30pm (Mon-Fri), we aim to respond to all enquiries within 24 hours. 

Returns of Good

We believe in absolute customer's satisfaction and would appreciate to answer any question. If you may have prior to making final decision for the listed item.We urge to carefully review the listing and feel free to ask if any question. Every product comes with our 100% satisfaction guarantee. Return is accepted within 60 days of receipt.

If you are not satisfied with your product, prior to leaving negative feedback, please contact us so that we can do everything possible to resolve your issue. 

As you can understand, it is in our best interests to keep you happy.

If after contacting us and you still wish to return your item, the following points must be adhered to:

·         Return postage costs will be met by the customer The item will be returned unopened and in top condition

·         It will be packaged and sealed securely prior to return postage.

·         It will be in such a condition that we can resell it as new.

Returns Procedure if there is a problem with the product:

If there is a problem with your product then please contact us immediately and we will do everything we can to resolve the issue at hand.

Feedback us

Your POSITIVE feedback is very important to us. 

If for any reason you feel that you have not been treated up to the promised standards and you feel like giving a  NEUTRAL  or  NEGATIVE feedback, kindly contact us via eBay messaging service so that we can resolve the issue ASAP.  We can only address the concerns that are brought to our attention. 

✅  60 DAYS RETURNS POLICY
✅  60 DAYS MONEY BACK PROMISE

✅  FAST & FREE TRACKED DELIVERY

BUY WITH CONFIDENCE