Shipping policy

Cozyglam Shipping Policy

1. Order Processing

Processing Time: Orders are processed within 1-2 business days (Monday–Friday, excluding holidays) after payment confirmation.​

2. Shipping Rates and Delivery Estimates

Domestic Shipping (United Kingdom):

Standard Shipping: Free – Estimated delivery within 3-5 business days.​

Express Shipping: £7.99 – Estimated delivery within 1-2 business days.​

3. Shipping Restrictions

We currently do not ship to P.O. Boxes or APO/FPO addresses.​ Certain products may have restrictions due to shipping regulations.​

4. Order Tracking

Once your order is shipped, a confirmation email with tracking information will be sent.​Use the provided tracking number to monitor your shipment status.​

5. Shipping Protection

To safeguard against loss or theft, we offer optional package protection services at checkout.​ This service ensures compensation for lost or stolen packages.​

6. Shipping Delays

While we strive for timely deliveries, unforeseen circumstances (e.g., weather, customs delays) may occur.​

We are not responsible for delays beyond our control but will assist in resolving issues.​

7. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, contact us within 7 days of the expected delivery date.​ We will work with the carrier to resolve the issue promptly.​

8. Contact Information

For questions or concerns about shipping:

Email: customer.service@cozyglam.com​

 

By placing an order with Cozyglam, you agree to this Shipping Policy.​

Note: This policy is subject to change without prior notice.