Delivery:
We offer free delivery on all of the items in our eBay store, we aim to dispatch orders within 48 hours of receiving payment (Monday-Friday) and weekend orders are dispatched on Monday. If your order contains more than one item, we will attempt to combine your items into one parcel if possible.
Our free standard delivery option is with the courier Yodel; if you urgently require your item(s) please select our faster shipping option - "Other 24 hr Courier"
At the courier’s discretion, they may leave an item in a safe place or with a neighbour if nobody is present to accept the delivery. In these circumstances the delivery company should put a delivery note card through your letter box to explain where they have left your item. If you have specific details of a suitable safe place or an approved neighbour please contact our customer service team via eBay messages as soon as possible so that we can inform the delivery company of your requirements.
In the event of any issues with your order, where possible we will attempt to contact you at the earliest opportunity to inform you and to arrange a suitable solution. If you have any concerns or problems please contact our friendly customer services team who will be happy to help you by using the eBay messaging system. Our office hours are 8:30am-4:30pm (Mon-Fri), we aim to respond to all enquiries within 24 hours.
Returns of Good
We believe in absolute customer's satisfaction and would appreciate to answer any question. If you may have prior to making final decision for the listed item.We urge to carefully review the listing and feel free to ask if any question. Every product comes with our 100% satisfaction guarantee. Return is accepted within 60 days of receipt.
If you are not satisfied with your product, prior to leaving negative feedback, please contact us so that we can do everything possible to resolve your issue.
As you can understand, it is in our best interests to keep you happy.
If after contacting us and you still wish to return your item, the following points must be adhered to:
· Return postage costs will be met by the customer The item will be returned unopened and in top condition
· It will be packaged and sealed securely prior to return postage.
· It will be in such a condition that we can resell it as new.
Returns Procedure if there is a problem with the product:
If there is a problem with your product then please contact us immediately and we will do everything we can to resolve the issue at hand.
Feedback us
Your POSITIVE feedback is very important to us.
If for any reason you feel that you have not been treated up to the promised standards and you feel like giving a NEUTRAL or NEGATIVE feedback, kindly contact us via eBay messaging service so that we can resolve the issue ASAP. We can only address the concerns that are brought to our attention.
BUY WITH CONFIDENCE
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